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Evidence Guide: TLIX0069 - Manage contracted support services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIX0069 - Manage contracted support services

What evidence can you provide to prove your understanding of each of the following citeria?

Determine the scope of contracted support

  1. Contract service arrangements are confirmed and clarified as required
Contract service arrangements are confirmed and clarified as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract obligations are identified in accordance with contractual, organisational and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract authority is consulted to clarify and assist with contract administration issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate contracted support with own operations

  1. Arrangements for interaction and engagement between contracted personnel and organisational personnel are established
Arrangements for interaction and engagement between contracted personnel and organisational personnel are established

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract management framework established to promote the integration between contracted personnel and organisational personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise the delivery of contracted support

  1. Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures
Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complaint management process is instituted to promptly resolve issues and identify contractual rub points

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on the performance of contracted support

  1. Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures
Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract information is maintained in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge